Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • In the Control Panel you’ll find a comprehensive Help Center section offering a ton of help articles and regularly asked questions. They are contributed by our support team of qualified technicians. Simply type in your question and our smart platform will give you the best possible answer.

  • Top quality support service

  • Instructional Video Clips

  • For people who would like to discover how to take care of a typically encountered issue by watching an instructional video clip, we have added a selection of video tutorials to our Control Panel. All the tutorial video clips are short and easy to understand. They offer step–by–step presentations of different site administration procedures.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7 client care service with a 60–minute ticket response time guarantee. A group of professional techs will be at your disposal to reply to all the enquiries that you may have. During non–busy periods, a reply will be provided within just twenty minutes.