Help and Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Resolution Warranty

  • Our crew of technicians will do their best to answer to your service tickets within about 1 hour. If, however, the problem you have come across calls for aid from the Administrators’ =Dept,= we will send the ticket to the person on duty and will submit a comment to let you know.

  • Top quality support service

  • Professional Client Help Service

  • Our customer help and support staff is going to be online for you 24/7/365 to to respond to all support demand tickets that you send. We offer customer help for the software programs that are installed in advance on your hosting server. These include our in–house designed Control Panel, the selected OS as well as the server administration panel (based on the VPS type).

  • Intuitive help center

  • An Educational Help Section

  • An in–depth and regularly updated collection of articles is included in our custom–built Control Panel. It provides quick tips about how to execute all the key site administration duties. The Help section presents extensive how to articles and reviews and step by step video guides. You can open the Help zone by hitting the Help or Video buttons in the upper right side of each Control Panel section.